Microsoft: New Refund Policy

Microsoft has apparently been listening to your complaints in regards to their refund policy, and has decided to test out a new one in the upcoming weeks. Though currently it is only available to alpha testers currently, and might not make it out as a permanent policy.

However the new policy does seem promising for those of us who come to regret a purchase an hour into a game. The newest policy allows Xbox One players the ability to return games that are less than two weeks old, and also have only be played for less than two hours, back to the Xbox shelves – which is the same type of policy that Steam players have.

The news for the program showed up due to members of the Xbox Inside Program illustrating the information on Reddit. That said, Microsoft currently has nothing to share about the program other than that it will be testing out the service with their Insider Program.


Their full press release is below:

We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.
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